Refund policy

NOIR TRESSÉ – Refund & Return Policy

At Noir Tressé, we are committed to providing premium-quality hair products. Due to the hygienic nature of our products, all sales are final.

We do not offer refunds, returns, exchanges, or cancellations once an order has been placed.

To ensure the integrity and safety of our products for all customers, we cannot accept any hair products that have been opened, installed, worn, altered, brushed, cut, colored, or otherwise handled after delivery.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at shopnoirtresse@gmail.com with:

Your order number

Clear photos of the product and packaging

A description of the issue

Claims submitted after 48 hours may not be eligible for review.

Shipping

Noir Tressé is not responsible for delays caused by shipping carriers, weather conditions, customs processing, or incorrect shipping information provided by the customer.

By completing a purchase from Noir Tressé, you acknowledge and agree to this Refund & Return Policy.